Last updated: October 2026 · LuxService EU S.à r.l.-S, Luxembourg
These terms govern your use of Moienapp (“Moien”, “we”), the AI companion for life in Luxembourg, operated by LuxService EU S.à r.l.-S, Luxembourg. Moien comprises the mobile app, this website, your personal settlement plan, and bookings with vetted LuxService.lu home-service providers.
By creating an account or using Moienapp, you agree to these terms and to our privacy policy. If you use Moien on behalf of someone else (for example a family member), you confirm you are allowed to do so.
You must provide accurate information when you sign up and keep it up to date. You are responsible for what happens under your account, so keep your sign-in details private and tell us immediately at hello@moienapp.com if you suspect someone else is using it.
One account per person. Accounts are personal and may not be sold or shared.
Moienapp plans your admin, explains letters and documents, books appointments and finds trusted help. It works from official sources (such as Guichet.lu procedures) and shows its sources, but it is an independent service, not affiliated with Guichet.lu or the Luxembourg government, and its guidance does not replace professional legal, tax or immigration advice. When something is complicated, Moienapp hands you over to a human settlement advisor.
Nothing is booked, paid or shared without your OK. Every answer that leads to an action asks for your approval first.
Your personal settlement plan and your Companion are free for everyone, for as long as you live in Luxembourg. No subscription, no passes, no renewal. You only pay for the home services you choose to book (cleaning, movers, handymen and the rest), at the prices shown before you confirm.
Whether you stay a few weeks or for years, everything in the app stays available. Short-stay and long-stay modes only change which plan and home screen fit you best. Switching between them is free and never locks anything away.
Home services (cleaning, movers, handymen, babysitting, verified flats and Exchange items) are delivered by vetted LuxService.lu providers, who work as independent professionals, not as Moienapp employees. Service pages show what is included and the price before you confirm; prices include VAT.
You approve every booking. Providers are responsible for the quality of their work; Moienapp is responsible for matching, booking, holding your payment safely, and helping when something goes wrong (see refunds below). Photos, descriptions and availability are checked by our team, but a listing that is approved for the app is not a guarantee of a particular result.
When you book a service, your payment is held until the job is done, then released to the provider (payouts run weekly). Where you pay through Apple or Google, their store terms apply on top of these terms.
If a job goes wrong, tell us promptly in the app or at hello@moienapp.com with your booking reference. We review the booking record and propose a practical fix: rebooking with another provider, or a full or partial refund. Refunds go back to your original payment method. Chargebacks and knowingly false claims are treated as misuse.
You can cancel a booking in the app. Whether a refund applies depends on how close the appointment is and whether the provider has already incurred costs. The app shows the applicable rule before you confirm the cancellation. Where an EU consumer withdrawal right applies to a service you just bought, the app explains it before purchase, including what happens if you ask for the service to start immediately.
Be kind and lawful: no fraud, impersonation, spam, scraping, disruption of the service, or requests for anything illegal. Never share passwords, full payment-card numbers or one-time codes with anyone, including anyone claiming to be Moienapp support. We may pause or close accounts that misuse the service, harm other users, or create a security risk, after reviewing the case.
You keep ownership of what you upload (letters, photos, documents). By uploading, you allow us to process it to provide the service: explain it, store it in your document wallet, prepare your appointments, as described in the privacy policy.
Moienapp is provided on an “as available” basis. We work hard to keep plans accurate and bookings smooth, but we cannot guarantee uninterrupted service, a particular administrative outcome (permits and registrations are decided by the authorities), or a specific provider’s availability. Nothing here excludes liability that cannot lawfully be excluded, including mandatory consumer protections.
We collect only what your plan and bookings need, never sell your data, and providers receive only what a booking requires. Details, retention periods and your rights (access, export, deletion) are in the privacy policy.
We may update these terms as Moienapp, the law or our providers change. Material changes will be announced in the app, and the date at the top of this page will change. Continued use after the effective date counts as acceptance where the law allows.
These terms are governed by the laws of Luxembourg, without prejudice to mandatory protections in your country of residence. Questions? Write to hello@moienapp.com or visit support. A person replies, not a bot.